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General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF GERATEX TRADING e.U. („GERATEX") FOR BUSINESS TRANSACTIONS WITH CONSUMERS 
 
1. TERMS AND CONDITIONS; CONTRACTUAL PARTNERS
The following General Terms and Conditions (hereinafter referred to as "General Terms and Conditions" apply to all contracts for the purchase of goods in the online shop of Geratex Trading e.U., Hetzgasse 34/8, 1030 Vienna, Austria (hereinafter referred to as "Geratex") - e.g., accessible via www.sayhurray.at - by the customer (hereinafter referred to as "Customer"; Geratex and the Customer hereinafter jointly referred to as the "Parties"). Any deviating terms and conditions of the Customer shall not become an integral part of the contracts between the Parties even if Geratex does not expressly contradict their effectiveness. Contractual partners within the scope of the contract are exclusively Geratex and the ordering Customer.
 
2. ORDERS BY THE CUSTOMERS
2.1 All orders by the Customer apply subject to acceptance by Geratex and the availability of the goods. When submitting an order, the accuracy and completeness of all information submitted are guaranteed by the Customer. In addition, the Customer confirms that he/she is an authorized user of the credit or debit card or other method of payment used for the order. 
2.2 Only adults with a residential address within the European Union (EU) may order from us. The order must not be placed for commercial nor independent professional activity and not on behalf of a third party.
 
3. ENTERING INTO A CONTRACT
3.1 The presentation of products in the online shop is not a legally binding offer, only non-binding product advertising. By ordering goods, the Customer submits a binding offer to enter into a purchase contract. After submitting the order, the Customer will receive an email acknowledging receipt of the order (hereinafter referred to as "Order Acknowledgment"). This Order Acknowledgment represents acceptance of the offer, but this does not yet result in a contract coming into existence. A purchase contract between Geratex and the Customer will only come into existence by means of a further express order confirmation (offer acceptance by Geratex after checking the Customer data (credit and identity check) and availability of the goods) or by sending of the goods.
3.2 Goods are only sold in usual household quantities.
 
4. TERMS AND CONDITIONS OF DELIVERY; SHIPPING COSTS; COSTS FOR RETURNS IN THE EVENT OF CANCELLATION
4.1 Deliveries by Geratex shall only be made after receipt of the purchase price in addition to any shipping costs incurred in accordance with Articles 4.3.
4.2 After we receive the payment, delivery is performed by mail dispatch to the delivery address, within the EU, indicated by the client. A delivery outside the EU is not possible. Unfortunately, it is not usually possible to deliver to PO box addresses or to a Packstation.
4.3 The delivery costs for the deliveries in an EU member country are indicated on the online shop, in the overview of the shipping costs and are accounted for the client in the order form.
4.4 In case of the exercise of the legal right of cancellation, in accordance with the section 6, the following regulation applies for the costs of returning goods: the clients from Germany, Austria, France, the Netherlands or United-Kingdom can use our free return service. The clients from all other EU countries have to bear themselves the costs of return delivery and are responsible of the return delivery until the package arrival in our storage center.
 
5. PRICES AND PAYMENT METHODS
5.1 The prices, which are indicated in the online shop are the final prices, including the legal value added tax and excluding the possible shipping costs, in accordance with the previous sections 4.3 and 4.4. During the ordering process, the client receives before the order shipment an overview of information with notably the total price of the order.
5.2 The client can make the payment by credit card, PayPal or immediate transfer. We reserve the right, for each order, not to propose certain methods of payment and refer to other methods of payment.
5.3 The Customer can change the payment type stored in his/her user account at any time.
 
6. REVOCATION NOTICE
 
RIGHT OF CANCELLATION
You have the right to cancel this contract within fourteen days without stating a reason. 
The cancellation period totals fourteen days from the day on which you or a third-party appointed by you, who is not a carrier, take(s) possession of the goods. 
 
In order to exercise your right of cancellation, you must notify us (Geratex Trading e.U., Hetzgasse 34/8, 1030 Vienna, Austria, E-Mail online@sayhurray.at) by means of a clear declaration (e.g., by mail or email) of your decision to cancel this contract. You may use the attached sample cancellation form, but this is not a requirement. 
In order to comply with the deadline for cancellation, it is sufficient that the notification of the exercising of the right of cancellation is sent before the end of the cancellation period.
 
CONSEQUENCES OF CANCELLATION
If you cancel this contract, we must refund to you all payments that we have received from you including shipping costs (with the exception of the additional costs that result if you have chosen another form of delivery than the cheapest standard delivery offered by us) immediately and not later than within fourteen days from the date on which we received your notification of the cancellation of this contract. For such repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees as a result of such repayment. 
We can refuse to make a repayment until we have received the goods back from you or until you have submitted proof that you returned the goods, depending on which is sooner. 
The goods must be sent or submitted to us.
The deadline will be considered to have been met if you send the goods within the fourteen days. 
Costs of return shipping will be borne by us. 
You will only be responsible for paying for any loss in value if this results from any unnecessary handling on your part when checking the quality, features and functioning of the goods.
 
END OF REVOCATION NOTICE
 
7. EXCHANGES
A direct exchange of the ordered product is not possible. If the client wishes another size or another color for the ordered item, he can use his cancellation right, send back the item and then order it anew. Here, the cancellation right rules apply, paragraph 7 of our general terms of sale.
 
8. RETENTION OF TITLE
The goods remain the property of Geratex until full payment of the purchase price.
 
9. WARRANTY
The warranty is governed by the statutory provisions.
If the products on offer in the online shop are illustrated by images, these may show other items in addition to the product on offer (e.g., accessories and decorative elements). These items are not part of the product or the order. In addition, images may also show product samples and not the actual concrete product itself. Only the product description will be governing with regard to the products on offer.
10. LIABILITY
10.1 Geratex shall be liable without limitation for any and all foreseeable damage and damage arising from acting with intent or with gross negligence. 
10.2 In the event of simple negligence, Geratex shall be liable without limitation for damage arising from injury to life, body or health. In the event of simple negligence as regards material obligations, the liability shall be limited to foreseeable damage typical for the contract. Material contractual obligations are such obligations, the fulfillment of which allow the proper performance of the contract in the first place and the breach of which endangers the achievement of the purpose of the contract and on the compliance with which the Customer may regularly rely. Otherwise, Geratex shall not be liable for property damage and financial loss if caused by Geratex, a legal representative or vicarious agent in simple negligence. 
10.3 To the extent to which the liability of Geratex is excluded or limited under the present Article 10, such shall also apply to the personal liability of employees, representatives and vicarious agents. 
10.4 Liability under the German Product Liability Act shall remain unaffected by the provisions hereinabove.
 
11. APPLICABLE LAW
The laws of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods, shall apply to any and all disputes arising in connection with the initiation, performance or administration of the contractual relationship between the Customer and Geratex.
 
12. VOUCHERS
Reduction vouchers cannot be purchased but are delivered by Geratex within special advertising campaigns. Reduction vouchers are not normally redeemable afterwards, cannot be combined with other reduction vouchers and do not apply on reduced products (reduction vouchers are particularly excluded for reduced articles, which are subject to separate rules, which are communicated in association with the particular reduction voucher). Furthermore, any cash compensation is excluded.
 
13. SETTLEMENT OF DISPUTES
The European Commission offers the following platform for online settlement of disputes: http://ec.europa.eu/consumers/odr/.
Last updated: 06.09.2020
SAMPLE CANCELLATION FORM
(If you wish to cancel the contract, please fill out and return this form.)
 
To
Geratex Trading e.U.
Hetzgasse 34/8
1030 Wien
Tel +43 6606655444
 
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the performance of the following service (*)
Ordered on (*)/received on (*)
Customer's name
Customer's address
Customer's signature (only when sending a paper notification)
Date
(*) delete as appropriate.

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